Last updated: 16 September 2026
Please contact Spottedfern Creations at tayla1411@hotmail.com before returning an item or if there is a problem with your order.
Faulty, damaged or misdescribed goods
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, unsafe, significantly different from its description or sample, or otherwise fails an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the failure.
We may ask for reasonable information, such as your order number and photographs, to help assess the issue. This does not remove your statutory rights.
Change of mind
Change-of-mind returns are not automatically accepted. Please contact us before returning anything so we can confirm whether a return can be accepted in your circumstances.
Custom and commissioned work
Commissioned, personalised and custom-made work is created specifically for the customer. Change-of-mind cancellation or return options may therefore be limited once work has begun or materials have been committed. Any specific commission terms, including scope, price, timing or cancellation arrangements, will be agreed with you as part of the commission process.
This does not affect your rights if custom or commissioned work fails an applicable consumer guarantee.
Returning an item
Do not send an item back without contacting us first. If a return is appropriate, we will provide return instructions and the correct return address. Responsibility for return shipping costs will depend on the reason for the return and your applicable legal rights.
Refunds
Where a refund is due, it will ordinarily be issued to the original payment method where practicable. Processing time after a refund is issued can vary between banks and payment providers.
Nothing in this policy limits any rights or remedies you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.